Reddy Set Sell · Updated November 9, 2026

Refunds & cancellations

Early access: no paid purchases can currently be completed. This page describes the current manual support process. Final paid-sale eligibility rules will be published before payments are activated.

Requesting help

For non-delivery, an incorrect ticket, a transfer failure, an event cancellation, or a payment issue, contact adrianredd85@gmail.com. Include your account email, order ID, event details, and transfer evidence. Report problems as soon as you discover them, especially before the event begins.

Manual review

Refund requests and disputes require review by the marketplace operator. Refunds are not automatic. Support reviews payment status, ticket delivery evidence, provider restrictions, and event status before determining the available resolution. No blanket refund or admission guarantee is offered.

Cancelled or rescheduled events

A cancellation or reschedule does not automatically trigger a marketplace refund. The original provider’s decision, ticket status, and transaction evidence need review. Do not assume that a provider’s refund to the original purchaser has also refunded a resale buyer.

Changing your plans

A change of mind does not automatically entitle a user to a refund. Ask support before attempting to reverse a completed transfer. Digital tickets have no physical return or shipping process.

Trades and disputes

Contact support if an accepted trade stalls or the other ticket is not received. Keep provider receipts. The marketplace cannot promise reversal of an official provider transfer. Equal trades contain no cash payment for the marketplace to refund.

Payment status

If checkout was interrupted, an order may remain pending until Stripe confirms payment or the checkout session expires. A payment is confirmed from payment records, not solely from a return to the app. Approved refund timing and treatment of fees will be disclosed before paid launch. Nothing here limits rights that apply under applicable law.